Shipping policy

At PandaPops & Collectibles, we are committed to providing a transparent, reliable, and straightforward shipping experience for our customers. This Shipping Policy details our order processing schedules, delivery timelines, shipping rates, and tracking procedures.

1. Shipping Scope & Destination

Currently, PandaPops & Collectibles processes and delivers online orders exclusively within the United States. We do not offer international shipping at this time.

2. Shipping Rates & Free Shipping

We believe in straightforward pricing with no hidden charges. We offer Free Standard Shipping ($0.00) on all orders delivered across the United States. There is no minimum purchase requirement.

3. Order Processing, Transit & Delivery Timeline

Our total estimated delivery time combines handling time and transit time:

  • Daily Order Cut-Off Time: 3:00 PM Pacific Time (PT). Orders placed before 3:00 PM PT (Monday–Friday) begin processing the same business day. Orders placed after this time or on weekends/holidays will begin processing on the following business day.
  • Handling/Processing Time: 1–3 Business Days (Monday–Friday).
  • Transit Time: 3–5 Business Days (Monday–Friday) via USPS, FedEx, or UPS.
  • Estimated Total Delivery Time: 4–8 Business Days.

Note: Processing and delivery operations do not occur on weekends (Saturday & Sunday) or official U.S. federal holidays.

4. Carriers & Order Tracking

We utilize trusted carriers, including USPS, FedEx, and UPS. Once your package has been shipped, an automated confirmation email with tracking information will be sent to your email address. Please allow 24 to 48 hours for tracking information to update on the carrier system.

5. Address Changes & Cancellations

Please double-check your shipping address during checkout. If you need to update your shipping details, please contact us immediately at support@pandapopscollectibles.com before your order is fulfilled. Once an order has been dispatched or handed over to the carrier, address updates cannot be processed.

6. Damaged, Delayed, or Lost Packages

  • Damaged Items: If your package arrives damaged or defective, please inspect the contents and contact us within 48 hours of delivery with clear photographs of the damaged product and packaging.
  • Lost or Delayed Shipments: If your tracking details indicate delivery but you have not received your package, or if it is significantly delayed, please contact us promptly so we can initiate an investigation with the carrier and provide a resolution.

7. Customer Support Information

If you have any questions regarding our shipping schedule, tracking, or delivery, please contact our customer support team:

Store Hours

  • Tuesday: 2:00 PM – 6:00 PM
  • Wednesday - Thursday: 12:00 PM – 6:00 PM
  • Friday - Saturday: 12:00 PM – 7:00 PM
  • Sunday: 12:00 PM – 5:00 PM
  • Monday (Columbus Day): Closed (Hours might differ)