Refund policy

At PandaPops & Collectibles, we are committed to providing a transparent, fair, and reliable shopping experience. If you are not completely satisfied with your purchase, or if your item arrives damaged, we are here to help you resolve it quickly.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return for eligible products. Return requests submitted after 30 days from delivery cannot be accepted.

2. Return Eligibility Criteria

To qualify for an approved return, your merchandise must meet the following criteria:

  • The item must be unused, unworn, and in the exact condition that you received it.
  • The product must be in its original packaging, including all original tags, user manuals, accessories, and components.
  • Proof of purchase (order number or confirmation email) is required to process your return.

3. Return Shipping Fees & Restocking Fees

We believe in straightforward policies without hidden penalties or unexpected costs:

  • Return Method: By Mail (Store-paid prepaid label provided).
  • Return Shipping Fee: $0.00 (PandaPops & Collectibles covers the return shipping cost by providing a prepaid return label for all eligible returns).
  • Restocking Fee: $0.00 (We do not charge any restocking or administrative fees for returns).

4. How to Initiate a Return

Please follow these simple steps to request a return:

  1. Contact Customer Support: Email us at support@pandapopscollectibles.com or call (773) 654-1661 with your order number, the item(s) you wish to return, and the reason for the return (attach photos if the item is damaged or defective).
  2. Receive Return Instructions: Our support team will review your request within 24 to 48 hours and email you a prepaid return shipping label alongside clear instructions.
  3. Ship Item Back: Securely package the product and mail it using the provided label to our verified return address below:

    PandaPops & Collectibles Returns
    4668 N Manor Ave
    Chicago, IL 60625, United States

Note: Items sent back to us without prior return authorization will not be accepted.

5. Damaged, Defective, or Incorrect Shipments

Please inspect your package upon arrival. If your item is damaged in transit, defective, or incorrect, please notify us within 48 hours of delivery at support@pandapopscollectibles.com with photos of the item and original packaging. We will immediately arrange a prepaid return and issue a full refund or send a replacement at no extra cost.

6. Refund Process & Timeline

Once your returned item is received and inspected at our facility, we will send you an email notification confirming receipt and the approval status of your refund.

  • Refund Processing: If approved, your refund will be processed immediately back to your original method of payment (within 3-5 business days).
  • Bank Processing Timeline: Depending on your bank, card provider, or financial institution, refunds typically post to your account statement within 3-5 business days after processing.
  • Late or Missing Refunds: If you have not received your refund after 7 business days from approval, please check your bank account or card provider first, then contact us at support@pandapopscollectibles.com for assistance.

7. Order Cancellations

If you need to cancel or modify an order, please contact us immediately. We make every effort to accommodate cancellation requests before the order enters fulfillment. Once an order has been processed or dispatched to the carrier, it can no longer be canceled. However, you may return the package once it arrives in accordance with our 30-day return policy.

8. Customer Support Information

For questions regarding returns, refunds, damaged orders, or cancellations, please reach out to customer care:

Store Hours

  • Tuesday: 2:00 PM – 6:00 PM
  • Wednesday - Thursday: 12:00 PM – 6:00 PM
  • Friday - Saturday: 12:00 PM – 7:00 PM
  • Sunday: 12:00 PM – 5:00 PM
  • Monday (Columbus Day): Closed (Hours might differ)