Payment Policy

At PandaPops & Collectibles, we are committed to providing a safe, transparent, and seamless checkout experience for all our customers. This Payment Policy details our accepted payment methods, billing terms, transaction security standards, and payment support guidelines.

1. Accepted Payment Methods

We accept major credit and debit cards through our secure online checkout process:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

Note: We do not accept Cash on Delivery (COD), personal checks, wire transfers, digital wallets, or direct mail-in payments. All transactions must be completed through our secure website checkout.

2. Currency & Transparent Billing

  • Transaction Currency: All prices, shipping breakdowns, and order totals listed on our website are strictly quoted and charged in U.S. Dollars (USD $).
  • No Hidden Fees ($0.00): The order total displayed at checkout is the exact amount you will be charged. We charge $0.00 hidden processing fees, no handling surcharges, and no extra checkout costs.

3. Payment Security & Data Protection

Protecting your personal and financial information is our highest priority:

  • 256-Bit SSL Encryption: Our entire website and checkout process utilize industry-standard 256-bit Secure Sockets Layer (SSL) encryption to safeguard your data during transmission.
  • PCI-DSS Compliance: Our store is hosted on Shopify, which is certified Level 1 PCI-DSS compliant (Payment Card Industry Data Security Standard).
  • Payment Privacy: PandaPops & Collectibles does not store, collect, or have access to your full credit card numbers or CVV security codes on our servers. All payments are processed directly through verified, secure payment networks. We will never ask you to submit full credit card details via email or phone.

4. Order Processing & Billing Verification

  • Instant Authorization: Payment in full is required at the time your order is placed. Your payment method is charged immediately upon order submission.
  • Billing Information Accuracy: To protect our customers against fraud, please ensure that the billing address entered at checkout matches the records on file with your card-issuing bank. Mismatched or inaccurate billing information may cause transaction authorization delays or automatic security holds.

5. Failed or Declined Transactions

If your payment is declined or fails to process during checkout, please verify the following:

  • Ensure the card number, expiration date, CVV security code, and billing ZIP code were entered correctly.
  • Confirm with your card issuer that your card is active and authorized for online e-commerce transactions.
  • Check that adequate funds or credit limits are available for the transaction total.

6. Customer Support Information

If you have questions regarding a billing charge, payment discrepancies, or transaction verification, please reach out to our customer care team:

Store Hours

  • Tuesday: 2:00 PM – 6:00 PM
  • Wednesday - Thursday: 12:00 PM – 6:00 PM
  • Friday - Saturday: 12:00 PM – 7:00 PM
  • Sunday: 12:00 PM – 5:00 PM
  • Monday (Columbus Day): Closed (Hours might differ)