Privacy policy

Last Updated: October 2026

At PandaPops & Collectibles, we respect your privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our store, make a purchase, or communicate with our customer support team.

1. Personal Information We Collect

When you interact with our website, place an order, or contact us, we may collect several types of personal information, including:

  • Contact Details: Your full name, email address, and phone number.
  • Billing & Shipping Details: Your physical shipping address, billing address, and delivery preferences.
  • Transaction Information: Details regarding the products you view, add to your cart, purchase, return, or cancel.
  • Technical & Device Information: Automatically collected data such as your IP address, browser type, device identifiers, time zone, and operating system gathered through cookies and log files.

2. Payment Security & Data Handling

All checkout transactions are processed through highly secure, encrypted payment systems. Your transaction is processed in full compliance with Level 1 PCI-DSS standards.

PandaPops & Collectibles does not store, collect, process, or have access to your full credit or debit card numbers or CVV security codes on our servers. All payment data is handled directly by encrypted payment processing networks.

3. How We Use Your Personal Information

We use your personal data strictly for legitimate business and e-commerce fulfillment purposes, including:

  • Order Processing & Fulfillment: Processing your transactions, sending order confirmations, generating invoices, and arranging package delivery via shipping carriers.
  • Customer Support: Responding to inquiries, resolving product issues, handling address changes, and processing returns or refunds.
  • Website Performance & Security: Monitoring store performance, detecting and preventing fraudulent transactions, and maintaining site security.

4. Sharing & Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your personal information solely with essential third-party service providers who assist us in operating our online store, such as:

  • E-Commerce Platform: Hosted via Shopify, which provides our secure storefront infrastructure.
  • Payment Processors: Verified payment card networks.
  • Shipping Carriers: Trusted logistics partners (e.g., USPS, FedEx, UPS) to transport and deliver your packages.

5. Cookies & Tracking Technologies

Our website utilizes necessary, functional, and performance cookies to remember your shopping cart items, enable smooth checkout navigation, and analyze store traffic. You can adjust your browser settings to decline or disable cookies; however, doing so may affect certain store functionality.

6. Your Privacy Rights

Depending on your U.S. state of residence (such as Illinois or California), you may have specific privacy rights regarding your personal information, including the right to know, access, correct, or delete your personal data. We do not sell or share your personal data for third-party monetary marketing purposes. To exercise any of these rights, please contact us at support@pandapopscollectibles.com.

7. Children's Privacy

Our online store is intended exclusively for adult shoppers and is not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 13 years of age. If you believe a minor has provided us with personal data, please contact us immediately for prompt deletion.

8. Contact Us Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact customer care:

Store Hours

  • Tuesday: 2:00 PM – 6:00 PM
  • Wednesday - Thursday: 12:00 PM – 6:00 PM
  • Friday - Saturday: 12:00 PM – 7:00 PM
  • Sunday: 12:00 PM – 5:00 PM
  • Monday (Columbus Day): Closed (Hours might differ)